Privacy Policy for Sheltrx

Effective Date: 29-01-2026

Sheltrx ("we", "our", "us") respects your privacy and is committed to protecting the personal information of users ("you", "your"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Sheltrx platform, including our website, web applications, mobile applications, and related services (collectively, the "Services").

By accessing or using Sheltrx, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Name
• Phone number
• Email address
• Government-issued identification details (such as Aadhaar or PAN, where required)
• Address and location details
• User role information (Tenant, Admin, Hostel Owner, Super Admin)

1.2 Account & Usage Information

• OTP-based authentication logs
• Device information (IP address, browser type, operating system)
• Activity logs, timestamps, and usage behavior

1.3 Payment Information

• Transaction details (amount, date, status)
• No storage of full card, UPI, or banking credentials

1.4 Uploaded Content

• Documents, images, or data uploaded for verification or operational purposes

2. How We Use Your Information

• Operate and maintain the Sheltrx platform
• Verify identity and prevent fraud
• Manage hostels/PGs, tenants, and administrators
• Process payments and maintain billing records
• Send OTPs, notifications, and service updates
• Improve performance and user experience
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

• User consent
• Performance of a contract
• Legal compliance
• Legitimate business interests

4. Information Sharing & Disclosure

We do not sell or rent personal data.

• Service providers (SMS, email, hosting, payments)
• Business partners where necessary
• Legal or government authorities when required
• Authorized internal Sheltrx staff

5. Data Storage & Security

• Secure servers with industry-standard protection
• Access controls and encryption
• No system can be guaranteed 100% secure

6. Data Retention

Data is retained only as long as necessary for service delivery, legal compliance, and dispute resolution. Data may be anonymized or deleted upon account closure, subject to legal requirements.

7. Your Rights

• Access personal data
• Request correction
• Request deletion (subject to law)
• Withdraw consent where applicable

8. Cookies & Tracking Technologies

We use cookies and similar technologies for authentication, analytics, and improving functionality. You can manage cookies via browser settings.

9. Third-Party Links

Sheltrx is not responsible for the privacy practices of third-party websites or services linked from the platform.

10. Children’s Privacy

Sheltrx is not intended for users under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

This policy may be updated periodically. Continued use of the Services indicates acceptance of the revised policy.

12. Contact Us

Sheltrx
Email: support@sheltrx.com
Website: https://sheltrx.com

This Privacy Policy is governed by the laws of India.