Privacy Policy for Sheltrx

Effective Date: 29-01-2026

Sheltrx ("Sheltrx", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of users ("you" or "your").

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use the Sheltrx platform, including our website, web applications, mobile applications, staff applications, and related services (collectively, the "Services").

By accessing or using Sheltrx, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on your role and the features enabled for your property, Sheltrx may collect the following categories of information.

1.1 Account and Authentication Information

We may collect:

1.2 Residence and Stay Information

To operate property and residence management services, we may collect:

1.3 Rent and Payment Information

Sheltrx may process information related to rent and other payments made through the platform, including:

Payment credentials such as full card numbers, banking credentials, or UPI credentials may be processed by the relevant third-party payment service provider.

Sheltrx does not intentionally store complete payment credentials unless expressly stated in the relevant payment flow.

1.4 Visitor Information

When visitor-management functionality is used, we may collect:

This information may be available to authorized property administrators and security personnel for visitor and security management.

1.5 Guest Request Information

Residents may request approval for guests who intend to stay at or visit the property. Such requests may include:

Guest requests are reviewed and managed by authorized property administrators or owners.

1.6 BLE Access and Entry/Exit Information

Sheltrx may provide BLE-based access functionality using Sheltrx-supported BLE devices and configurations.

When this functionality is enabled, we may process:

This information is used to provide and secure residence access, maintain access records, and assist with property security and operations.

Sheltrx does not use BLE access information for unrelated purposes.

1.7 Parcel Information

Where parcel-management functionality is available, we may collect:

1.8 Complaints and Property Service Requests

Residents may submit complaints or service requests through Sheltrx. We may collect:

1.9 Sheltrx Support Tickets

Sheltrx provides a separate support system for issues relating to the Sheltrx platform.

Users may submit support tickets containing:

1.10 Community and User-Generated Content

Sheltrx provides a community feature through which authorized residents of a property may communicate.

We may collect:

Community content may be visible to other authorized members of the relevant property or community.

Users may report inappropriate users or messages. Authorized property administrators may review such reports, and Sheltrx may restrict or remove a user's access to a community when appropriate or when requested by an authorized property administrator, subject to applicable law and our policies.

Users should avoid sharing passwords, financial credentials, government identification numbers, or other highly sensitive information in community conversations.

1.11 Food and Meal Information

Sheltrx may provide food and mess-management functionality.

Depending on the features enabled, we may process:

Authorized property administrators, chefs, or food-management staff may access relevant meal participation information to manage food preparation and operations.

For example, the system may provide information regarding the number of residents expected to consume a particular meal, opt-outs, QR scans, and food ratings.

1.12 Housekeeping and Cleaning Information

Sheltrx may provide housekeeping and cleaning-management functionality.

We may process:

Authorized housekeeping staff may update cleaning status through the relevant staff application, while authorized administrators may review cleaning activity and disputes.

1.13 Health and Emergency Information

Where enabled by a property, authorized administrators may enter health or emergency-related information associated with a resident through the property management dashboard.

Such information may then be displayed to the relevant resident through the Sheltrx application.

Health or emergency information is used for the purposes for which it was provided, including property administration, emergency preparedness, safety, or other authorized operational purposes.

Sheltrx does not provide medical diagnosis, treatment, or medical advice.

1.14 Agreement and Document Information

Where agreement functionality is enabled, authorized property owners or administrators may upload agreements or related documents through the Sheltrx dashboard.

Residents may access relevant documents through the application.

Documents may contain personal information relating to the resident, property, tenancy, or agreement.

1.15 Device and Technical Information

Depending on the platform and configuration, we may collect certain technical information, including:

We use this information to operate, secure, troubleshoot, and improve the Services.

1.16 Notifications

If notification permissions are enabled, Sheltrx may use device notification identifiers or tokens to deliver:

Users can manage notification permissions through their device settings where supported.

2. How We Use Information

We may use collected information to:

3. Legal Basis for Processing

Depending on the applicable law and circumstances, we may process personal information based on:

Where consent is required, we will seek appropriate consent before processing the relevant information.

Where applicable, you may withdraw consent. Withdrawal of consent may affect our ability to provide certain Services.

4. Information Sharing and Disclosure

We do not sell or rent personal information.

Information may be shared where reasonably necessary to provide and operate Sheltrx.

4.1 Property Owners and Administrators

Depending on their authorized role, property owners, administrators, hostel/PG operators, property managers, security personnel, housekeeping staff, chefs, and other authorized personnel may access information required to perform their responsibilities.

Access is intended to be limited according to the relevant role and functionality.

4.2 Service Providers

We may use third-party service providers for:

These providers may process information as necessary to provide services to Sheltrx and subject to applicable contractual and legal requirements.

4.3 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

4.4 Business Transfers

If Sheltrx is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5. Promotional Content and Local Business Advertising

Sheltrx may display promotional banners, offers, and other advertising content from local businesses and commercial partners.

Examples may include:

Sheltrx manages and approves promotional placements displayed within the platform.

Sheltrx may receive payment from businesses for such promotional placements.

Unless separately disclosed, displaying a promotional banner does not mean that Sheltrx provides the advertiser with the user's personal information.

If a user chooses to interact with a third-party advertisement and leaves the Sheltrx platform, the third party's own privacy policy may apply to information collected by that third party.

6. User-Generated Content and Community Moderation

Community functionality allows authorized residents to communicate with one another.

Users are responsible for the content they submit.

Sheltrx may:

Sheltrx may retain moderation and report records for security, dispute resolution, and legitimate operational purposes.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

No electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Certain payment, transaction, security, access, legal, or compliance records may need to be retained for longer periods where required or permitted by law.

9. Account and Data Deletion

Users may request deletion of their Sheltrx account and associated personal information through the account-deletion functionality provided within the application or through our designated account-deletion web page.

Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize personal information associated with the account, subject to applicable legal and operational requirements.

Depending on the circumstances, deletion may include:

Certain information may be retained where required or permitted by law, including transaction, payment, security, fraud-prevention, tax, accounting, dispute-resolution, or legal records.

Where information must be retained, we will restrict its use to the purposes for which retention is required.

10. Your Rights

Subject to applicable law, you may have the right to:

We may need to verify your identity before processing certain requests.

To exercise your applicable rights, contact us using the information provided below.

11. Cookies and Similar Technologies

Our website and web applications may use cookies and similar technologies for:

You may manage cookies through your browser settings. Disabling certain cookies may affect functionality.

12. Third-Party Services and Links

Sheltrx may integrate with or provide links to third-party services, including payment providers, communication services, hosting providers, or other external services.

Third-party services operate under their own terms and privacy policies. Sheltrx is not responsible for the privacy practices of third-party services that operate independently from Sheltrx.

We encourage users to review the privacy policies of third-party services before providing information to them.

13. Children's Privacy

Sheltrx is designed primarily for residents, tenants, property users, and authorized property personnel.

Sheltrx is not specifically directed toward children.

We do not knowingly use Sheltrx to target children with advertising or behavioral tracking.

Where applicable law requires parental or guardian consent for processing a child's personal information, we will comply with applicable requirements.

If you believe that a child has provided personal information to Sheltrx in circumstances where such collection was not appropriate, please contact us.

14. International Data Processing

Depending on our hosting infrastructure and service providers, personal information may be processed or stored in locations outside your state or country.

Where required by applicable law, we will take appropriate measures for such transfers and processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

When material changes are made, we may provide notice through the Services or other appropriate means.

The updated policy will become effective on the date specified at the beginning of the revised Privacy Policy.

16. Contact Us

For questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact:

Sheltrx
Email: support@sheltrx.com
Website: https://sheltrx.com

For account or personal-data deletion requests, users may use the account-deletion functionality available within the Sheltrx application or the designated account-deletion page on our website.

17. Governing Law

This Privacy Policy is governed by the applicable laws of India. Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable laws and jurisdiction of India.

Last Updated: 14 August 2026